Hi, what can we help you with? Here you have many answers to any questions.
When I complete the order, what happens?
You will receive an order confirmation email. That everything is fine. If you don't receive it right away, please check your spam or "junk mail" folder.
How do I track my order?
If your order is for outside of Spain, don't worry. We are continuously monitoring your order. And if you need the tracking link, please contact us and we'll send it to you by email.
How much does my order cost and how long does it take?
The cost of each shipment and the transport time depends on which country it is sent to. You can have an estimate here.
How can I make a change or a return?
As simple as contacting us. Here is the section where we explain what to do to make a change or return. Click here.
What payment methods are available?
You can choose the main forms of payment that are usually used:
Payment with PayPal.
Payment with Bizum
Payment with bank transfer.
How can I know what size will fit me?
It's very simple: request your shoe size that you always wear. But if you have doubts, we have a table of size equivalence, you can see it by clicking here.
How do I receive the money from a return?
That is so simple and fast that you will be surprised. Once we receive the returned pair, the money is returned the same day by the same payment method you used for the purchase.
What do I do if my order arrives damaged or incorrect?
Without any kind of problem, contact us and we'll send you another pair that same day, so you can receive it very soon. And we remove the defective or erroneous one.
If I have made a mistake in any information or size when placing the order, what can I do?
You contact us immediately, before your order has left, and we solve it for you without you having to do anything. You tell us what error you have had and it is fixed instantly so that your order arrives properly.
How do you clean these boots?
We have a section on the web where we explain step by step how to do it, click here.
What if I'm not home on the day of delivery?
Don't worry. The transport company will contact you.
Are these boots vegan friendly?
No. We only work with leathers, and those made of fabric are lined with leather, so they would not be suitable for vegans.