Changes and Returns of Autenticasbotas


Before confirming your purchase Autenticasbotas strongly advises you to observe and check the sizes chart included in each model profile.
In Autenticasbotas we want to simplify the most of any exchange or refund process. The important thing for us is to do the process fast and that you have the best solution as soon as possible.
Free changes and returns to Spain (peninsula) and Portugal. For other areas or countries, continue reading:

I want to make a change.

Send the boots to the address below. You can send them with the company that you prefer or you get it cheaper. To send the new boots you want, you must enter the cost of transport (different depending on your country) in the account number listed below.

I want to make a return.

If it is for a defect or for our mistake, we handle the product recall and refund the full amount of your purchase. If it's not  our mistake or problem,  you can return to us the boots by the transport company that you want (as you pay, you so choose) and refund the purchase amount minus the amount paid by the shipping transportation we did to you.

Returns to the following address:
“La Fábrica del Calzado”
Avda. Cervantes s/n
29500 Alora (Málaga) Spain
Account number, CAJAMAR office in Spain:
ES05 3058 0761 82 2720044900 (SWIFT CCRRIES2AXXX) on behalf of SinieDezerty SLU


If you don´t like or want to change your boots for another color or size, do not hurry. You have a 2 months to make the change.

Note: images of our boots and belts are subject to slight changes in tone, motivated by tinting in the manufacture or by the resolution and perspective of each device from where they are displayed. That will not be reason for return to our office. Previously purchase gives the client can request all images it deems appropriate.

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